A Quotable Quote

“That’s one small step for man, one giant leap…“ That was an incredible moment, not that I was alive to see it live. ;^) Thankfully I was alive and heard the following from a homeowner today. “My experience with them is that they’d rather do installation than service work.“ That quote will never make history, but I’ve been saying that throughout …

Batting a Thousand

Rindle Replacements performed a tune-up on these two furnaces about two weeks ago. (Say that ten times fast.) I visited those same two furnaces today. I visited with the homeowner as well. She told the tale of many tall tales told. I didn’t keep the count, but Rindle did by way of the invoice pictured below. Let’s see if …

Confornting Disappointment

A homeowner left messages for both me and Confortera Heating & Air yesterday. Confortera called back first, so they got the appointment. Even so, I did a little troubleshooting over the phone and gave the homeowner some general advice. I warned him that he’d probably be told to replace his furnace. I soft sold that last …

Un-Believably In-Famous

This is unbelievable. It’s so unbelievable that I asked the homeowner if she was making it up. Well… I didn’t put it that way. I asked if she was exaggerating. She insisted she wasn’t. I’m not actually that surprised. We are talking about the infamous Heroic Heating & Air after all. They’re the biggest and …