Confornting Disappointment

A homeowner left messages for both me and Confortera Heating & Air yesterday. Confortera called back first, so they got the appointment. Even so, I did a little troubleshooting over the phone and gave the homeowner some general advice. I warned him that he’d probably be told to replace his furnace. I soft sold that last bit because, as I’m sure you can understand, I can’t just blurt out something negative about the competition to someone who doesn’t yet trust me.

Confortera did not disappoint. That is to say, they disappointed. Continue reading Confornting Disappointment