The Love of Argument

You love arguing with me!

No I don’t!

OK… so I do love to argue. What know-it-all contractor doesn’t? However, my disposition towards disagreement isn’t the kind of argument this post’s title refers to. The argument I refer to is that of “a statement, reason, or fact for or against a point”. The argument I refer to is the same one you endure for 15 out of every 60 televised minutes – namely, the argument to Continue reading The Love of Argument

Batting a Thousand

Rindle Replacements performed a tune-up on these two furnaces about two weeks ago. (Say that ten times fast.) I visited those same two furnaces today. I visited with the homeowner as well. She told the tale of many tall tales told. I didn’t keep the count, but Rindle did by way of the invoice pictured below. Let’s see if half the lies they tell about the furnaces aren’t true.

Continue reading Batting a Thousand


Another day, another tune-up high pressure sales call from Heroic Heating & Air. After performing the tune-up, Heroic’s repairman said that the furnace’s heat exchanger should be replaced because it looked “iffy”. They didn’t actually find a problem with the heat exchanger mind you. And they certainly didn’t follow the AHRI approved inspection procedure. They just had suspicions. In other words, their recommendation was made up from whole cloth.
Continue reading Iffy

Un-Believably In-Famous

This is unbelievable. It’s so unbelievable that I asked the homeowner if she was making it up. Well… I didn’t put it that way. I asked if she was exaggerating. She insisted she wasn’t. I’m not actually that surprised. We are talking about the infamous Heroic Heating & Air after all. They’re the biggest and baddest contractor in the whole dang town. I follow behind their rascally repairmen on a regular basis.
Continue reading Un-Believably In-Famous

If heating you is wrong…

…I don’t wanna be right.

The words “second opinion” are like music to my ears. I’m a natural educator and, as such, I enjoy giving homeowners information they didn’t get from a competitor. In many cases I’m able to offer a more cost effective solution. And in some cases I get to prove my competitor wrong. I must admit that my inner imp loves proving the competition wrong.

I heard those two melodious words today. Continue reading If heating you is wrong…

Eight Is Enough

They say a picture is worth a thousand words. These eight pictures get you 470 of them. That’s not such a great bargain I suppose, but it’s a mite better than what my customer got last year. Her 207 pictures of George Washington got her nothing.  Read on to learn how a twenty-four point tune-up turned up a repair that was paid for but never performed. Continue reading Eight Is Enough

Monkey See, Monkey Do

Has monkey got a deal for you!

“Dear Friend,

Since replacing your furnace could cost you thousands of dollars, doesn’t it just make sense to consider a Tune-Up? Especially if I take all the risk, and there is no risk for you. Let me explain.”

Those are the opening words of a letter (pictured below) from the owner of Heroic Heating & Air to homeowners in his area. While considering a tune-up certainly seems to make sense, you’ll soon learn what their so-called tune-up actually makes is dollars and cents. The letter continues:
Continue reading Monkey See, Monkey Do

Snatched from the Jaws of a Tune-Up

You’re gonna need a bigger check.

Fall was just days away when I was called to check a furnace that had been paid a visit by Equinoctial Air. When I arrived, I removed the furnace’s covers and saw what you see in the first and second pictures below. What looks like partial disassembly is, in fact, nearly complete disassembly. The blower, heat exchanger, burner tray and so on were all sitting loosely in the furnace cabinet. Under the guise of performing a tune-up, Equinoctial Air had completely gutted the furnace.
Continue reading Snatched from the Jaws of a Tune-Up