I just got off the phone with a homeowner who was told his furnace’s failed heat exchanger had a 12 year warranty. That’s too bad since his furnace is 19 years old. Well it would’ve been too bad had he not called me. I told him the truth. A quick search tells the truth just […]
Tag Archives: hard sale
Au Parallel
According to this invoice from Havoc Heating, this furnace has a failed inducer motor. Play the video. See or hear anything wrong with that inducer motor? Neither do I.
Au Naturel
According to this invoice from Rindle Replacements, this furnace has a failed inducer motor. Play the video. See or hear anything wrong with that inducer motor? Neither do I.
A Quotable Quote
“That’s one small step for man, one giant leap…“ That was an incredible moment, not that I was alive to see it live. ;^) Thankfully I was alive and heard the following from a homeowner today. “My experience with them is that they’d rather do installation than service work.“ That quote will never make history, but I’ve been saying that throughout […]
Full of Something
This furnace wasn’t working. The homeowner called Mixer Mechanical to repair it. Their repairman diagnosed a dirty flame sensor. He cleaned the flame sensor. The furnace worked. Done and done, right? Wrong. This is the legendary Mixer Mechanical we’re talking about. Their work is never done.
Batting a Thousand
Rindle Replacements performed a tune-up on these two furnaces about two weeks ago. (Say that ten times fast.) I visited those same two furnaces today. I visited with the homeowner as well. She told the tale of many tall tales told. I didn’t keep the count, but Rindle did by way of the invoice pictured below. Let’s see if […]
Black and White
Imagine going to a mechanic and being told that you need a new car because your old one has a rusty tailpipe. That’s kind of what happened to today’s featured homeowner. Except rather than being told she needed a new car, she was told she needed a new furnace. And rather than citing iron oxide […]
Confornting Disappointment
A homeowner left messages for both me and Confortera Heating & Air yesterday. Confortera called back first, so they got the appointment. Even so, I did a little troubleshooting over the phone and gave the homeowner some general advice. I warned him that he’d probably be told to replace his furnace. I soft sold that last […]
Lost in Translation
This furnace had a bad gas valve. The homeowner called Muridae Mechanical out to fix it. As repairmen replacemen are wont to do, they strongly recommended installing a new furnace. However, they reluctantly gave her a repair option as well. I’m sorry. Did I type “option”? I meant “options“, as in five repair options for her one failure.
Un-Believably In-Famous
This is unbelievable. It’s so unbelievable that I asked the homeowner if she was making it up. Well… I didn’t put it that way. I asked if she was exaggerating. She insisted she wasn’t. I’m not actually that surprised. We are talking about the infamous Heroic Heating & Air after all. They’re the biggest and […]